At Brackenbury Clinic, we’re committed to protecting and respecting your privacy. Any personal information we collect from you is only used for specific purposes: to process bookings, provide you with service and support and share information that you have requested and might be of interest to you. We do not and will not sell your personal information to third parties. We do not and will not share your information with third parties for marketing purposes.
This Policy explains when and why we collect personal information about people who visit the clinic for an appointment or contact us via email or through our website. It also explains how we use it and keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org. You could also write to Brackenbury Clinic, 30 Brackenbury Road, London W6 0BA or telephone 020 8741 9264.
How we collect information from you
We obtain information about you when you visit the clinic for an appointment, make an email enquiry or subscribe to our newsletter via the clinic website.
Type of information we collect from you
The personal information we collect might include your name, address, email address, telephone numbers, profession e.g. lawyer, artist, accountant etc. Your card information is held in a securely locked cabinet at the clinic. It is also held electronically on the clinic computer, and is securely double-password protected.
How we use your information
We may use your information to:
- to help us identify you when you visit the clinic for an appointment
- to contact you to confirm clinic appointments;
- to provide customer care, including responding to your requests if you contact us with a query
- to manage clinic accounts and invoice practitioners
- seek your views or comments on the services we provide
- notify you of changes to our services
- send you communications that may be of interest to you. These may include information about new therapies, special offers and services. You can opt out of receiving these emails by clicking on the appropriate link in the email itself. You can also opt out by emailing us at email@example.com or telephoning us on 020 8741 9264.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers
We may pass your information to our third party service providers for the purposes of providing services to you on our behalf (for example sending you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the service providers unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by mail, email, phone or text message unless you have given your prior consent.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org. You could also write to Brackenbury Clinic, 30 Brackenbury Road, London W6 0BA or telephone 020 8741 9264.
You have the right to ask for a copy of the information the Brackenbury Clinic holds about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Links to other websites
In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.